SHIPPING & RETURNS
All orders in the United States will be shipped ground.
In-stock items ship within three (3) days. International orders ship USPS first class.
If you would like insurance on your package, or your order delivered faster,
please message me or include this in your message when you place your order
so that the extra cost may be applied.
Shipping costs include packaging and handling.
Some countries require additional Customs fees when shipping outside the United States. Customs departments may also keep your package
for days or weeks before completing delivery to you.
You as the purchaser are responsible for any fees you may be charged by customs.
Return & Exchange Policy
I accept returns and exchanges on items in the shop if you:
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
The books in the shop are published through Amazon - only the link is provided in my shop.
Order through Amazon, and Amazon will handle your return/exchange.
The following items can't be returned or exchanged:
I can't accept returns for digital downloads.
(That seems obvious, but I have to state it here regardless.)
If your package is damaged or lost:
If your package is received damaged, save the carton and notify the carrier concerning the damage.
All claims must be made by email within seven (7) days of receipt of the shipment.
A full credit (including shipping charge) or exchange will be made if the item is defective
or if I made an error in shipping or order processing.
Additional Policies and FAQ
What taxes and fees are applied
outside the United States?
Recipients may be responsible for paying duties and taxes. Please check with
your local tax department/custom office for details on estimated fees.
What happens if you mess up my order?
Every effort has been made to make all orders accurate and complete,
but I am also human. Please notify me of any inaccuracy that is worth mentioning
and I will do my very best to make sure you’re happy with your purchase.
See my FAQ section for more
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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.